Refund policy

Return & Refund Policy

Thank you for purchasing our digital products at [Pureline]. Please read our return and refund policy carefully:

1. Digital Products Nature (All Sales are Final)

• Due to the digital nature of our products (challenge guides, booklets, and schedules), which are instantly and permanently downloadable upon purchase, all sales are final.

• We do not offer refunds, returns, or exchanges for change-of-mind reasons, as digital files cannot be "returned" or "sent back" once they are downloaded to your device.

2. Exceptions for Refunds

Your satisfaction is highly important to us. Therefore, we only approve a refund under the following exceptional circumstances:

• Corrupted or Defective Files: If the downloaded file is permanently corrupted and cannot be opened or read on any device, and our support team fails to provide a working replacement within 3 business days of your report.

• Accidental Duplicate Purchase: If you mistakenly purchased the exact same digital product twice in a single transaction, we will gladly refund the duplicate charge.

3. Support and Delivery Issues

If you experience any technical difficulties downloading your files or did not receive your instant access link via email, please contact our support team at 

Customer support:

Amer4shopify@gmail.com

+966504527641

. We will gladly verify your purchase and send the files to you manually right away.