Terms of Service

Terms & Conditions

Welcome to PURELINE LAB. By using our store and placing an order, you agree to the following Terms & Conditions. Please read them carefully before completing your purchase.

1. About the Store

PURELINE LAB is an e-commerce and dropshipping store. Some orders may be fulfilled through suppliers and shipping partners located inside or outside the customer's country, depending on the product and delivery destination.

2. Products and Prices

  • We strive to provide accurate product descriptions, images, and pricing.
  • Product colors, packaging, or minor details may vary slightly from the images shown due to lighting, screen differences, or supplier packaging updates.
  • Prices displayed on the store are the applicable prices at the time the order is placed, except in cases of obvious technical or pricing errors.
  • Products are subject to supplier availability, and in rare cases a product may become unavailable after an order has been placed.
  • If a product becomes unavailable after purchase, we may cancel the order and issue a refund through the applicable payment method.

3. Orders and Payments

  • Customers are responsible for ensuring that all order and shipping information is accurate before completing payment.
  • Once an order enters the fulfillment or shipping process, cancellation or modification may no longer be possible.
  • An order is considered confirmed only after successful payment and order confirmation.
  • If a payment issue or incorrect amount occurs, customers should contact us before attempting another payment.

4. Shipping and Delivery

As PURELINE LAB operates under a dropshipping model:

  • Some products may be shipped directly from the supplier to the customer's address.
  • Delivery times may vary depending on the product, supplier, shipping destination, and carrier.
  • Estimated delivery times shown on the product page or during checkout are estimates and are not guaranteed delivery dates.
  • Delays may occur due to shipping carriers, customs procedures, operational circumstances, public holidays, or other factors beyond our control.
  • Products from different suppliers or warehouses may arrive in separate shipments.
  • Product packaging or the sender's name shown on the shipment may differ from PURELINE LAB, as some orders are fulfilled and shipped directly by our suppliers.
  • Customers are responsible for providing accurate shipping details. Delays or additional charges caused by incorrect or incomplete information may be the customer's responsibility.

5. Customs and Additional Fees

When a product is shipped internationally, the shipment may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

Unless otherwise stated on the product page or during checkout, such charges are the customer's responsibility.

6. Returns and Exchanges

We aim to provide our customers with a satisfactory shopping experience. Returns and exchanges are subject to our store's applicable return policy.

  • Customers must contact customer service before returning any product.
  • The product must meet the applicable eligibility requirements for return or exchange.
  • Certain products may not be eligible for return due to their nature, health or personal-use considerations, or applicable regulations.
  • Customers must not return products directly to the supplier or any other address without receiving instructions from our customer service team.
  • If a product arrives damaged or differs from the product ordered, customers should contact us as soon as possible and provide photos or videos of the product and shipment when requested.

7. Damaged or Incorrect Products

If you receive a damaged or incorrect product:

  • Please contact customer service promptly after receiving the order.
  • We may request clear photos or videos showing the product, packaging, and shipping label.
  • After reviewing the case, we will determine the appropriate resolution, which may include a replacement, compensation, or refund depending on the circumstances and our applicable policies.

8. Order Cancellation

An order may be cancelled in cases including:

  • Product unavailability.
  • Obvious pricing or product information errors.
  • Payment processing failure.
  • Incorrect or incomplete shipping information that prevents fulfillment.
  • Operational or technical circumstances that prevent order fulfillment.

If an order is cancelled after payment has been received, the applicable amount will be refunded according to the payment method and applicable procedures.

9. Customer Responsibilities

Customers agree to:

  • Provide accurate and complete information when placing an order.
  • Ensure that the shipping address and phone number are correct.
  • Not use the store for unlawful purposes.
  • Review product details, shipping information, and return policies before completing a purchase.

10. Products Requiring Special Use

Certain products may require specific installation, operation, or usage instructions.

Customers are responsible for reading and following the instructions provided with the product and the manufacturer's guidelines.

PURELINE LAB is not responsible for damage resulting from misuse, improper installation, or failure to follow the manufacturer's instructions.

11. Intellectual Property

All content available on the store, including the business name, logo, images, text, and designs, belongs to PURELINE LAB or is used under appropriate rights or licenses. Such content may not be copied, reproduced, or commercially used without prior permission.

12. Changes to These Terms

PURELINE LAB reserves the right to modify or update these Terms & Conditions from time to time to reflect changes to our services or applicable regulations.

Continued use of the store after updated terms are published constitutes acceptance of the revised Terms & Conditions.

13. Contact Us

For questions or concerns regarding your order, shipping, returns, or these Terms & Conditions, please contact us through the communication channels available on our store.